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Customer Service Advisor

Job Description

My client is a well-known mobility equipment provider in Sheffield. Due to expansion, they have a need for two Customer Service Advisors in their Sheffield office:

Job Responsibilities

  • Communicating with customers over telephone & email; committed to the highest standards of customer care
  • Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate
  • Adhering to individual and team Service Level Agreements for call answering; call handling; response times & quality of service measures
  • Working as part of a team to delight and exceed customer expectations
  • Liaising with Product Advisors and other key stakeholders to ensure the best possible information is provided to customers
  • Developing and communicating strong product knowledge
  • Listening to and interpreting customer needs appropriately to achieve the best possible results every time

Skills + Experience

  • You will be a committed and motivated individual, with excellent communication skills (verbal & written) and interpersonal skills. You should be able to take accountability for your own case load and work effectively as part of a small team.
  • You are enthusiastic about work, dedicated to developing strong knowledge of our products and service standards. You will take a great deal of pride in meeting and exceeding our customers’ expectations.
  • You have a positive ‘can do’ attitude, a pleasant and professional telephone manner and a strong work ethic.
  • You will have excellent reliability as a team member, committed to excellent levels of punctuality, attendance and getting along well with colleagues.
  • Educated to A-Level / Degree level (or equivalent) would be preferred. Qualifications with relevance to the medical device or postural support industry would be advantageous but not essential.
  • Initially, you will be required to work in the office (following up to date government COVID Secure guidelines). After initial training, there is potential for flexible working with some working from home available.

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JOB CATEGORY

Commercial and Admin

LOCATION

Yorkshire and The Humber

TOWN / CITY

Sheffield

JOB TYPE

Full Time

EXPERIENCE LEVEL

Entry-Level

SALARY

£20,000 - £23,000

REFERENCE NUMBER

JS107